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Bobcat Depot
1 Park Place
Athens, OH 45701

Annual IT Surveys

Your feedback helps shape technology at OHIO.

天堂鸟先生鈥檚 Office of Information Technology (OIT) periodically surveys students, faculty, and staff to understand how well technology services are meeting their needs. These surveys provide valuable insight into what鈥檚 working well, where improvements are needed, and how we can better support the Bobcat community.

This page highlights key findings from the current survey year and provides links to full reports. Future results will be added here to maintain transparency and track progress.

2025 Survey Highlights

79% Rated IT services positively.
Most Bobcats are satisfied with their overall IT experience.
621 Survey responses across all OHIO campuses,
includes students, faculty, staff, and remote users.
#1 Strength IT Support Effectiveness & Responsiveness
Fast, helpful support drives overall satisfaction.
28% Undergrads rated Athens Wi-Fi as 鈥減oor鈥
Wi-Fi in large lecture halls is a key issue.
2.2/5 Lowest-rated item: Tool interface consistency
Users want tools that look and work more consistently.
4.22/5 Graduate students' satisfaction score
Grad students are the happiest user group.
4.29/5 Remote user satisfaction
Online and remote Bobcats report strong experiences.
58% Of open comments were positive
Most users had something good to say especially about support.

What鈥檚 Working Well

IT Support: 77% rated their support experience as good or excellent.

Graduate Student Satisfaction: Graduate students reported the highest satisfaction (4.22/5).

Remote Experience: Online and remote users gave high marks, especially for infrastructure and support.

Areas for Improvement

Athens Wi-Fi: Undergraduate students rated campus Wi-Fi reliability low (3.56/5), with 28% marking it as poor.

Tool Interface Consistency: The lowest-rated item across all groups (2.2/5), with feedback pointing to confusing layouts and inconsistent design.

Mobile Usability for Staff: Many staff members reported difficulties using university systems on mobile devices.

Key Takeaways

Fixing Athens Wi-Fi could quickly improve satisfaction among the largest group of detractors (undergraduate students).

Maintaining fast, responsive IT support is essential and is a key reason users rate their experience highly.

A long-term opportunity exists in unifying the look and feel of our digital tools to reduce confusion and frustration.

2025 OHIO IT Survey Report

  • A quick, 5-minute overview of
  • into data, methodology, and analysis for those who want the full picture